Policies and FAQs

Requests for Refunds - Classes and Workshops

Requests for refunds are accepted up to 24 hours before your scheduled class. After that, all pre-paid sessions are non-refundable unless other arrangements have been made with Marlo M. directly.

Have a question for me?

Contact me using the form at the bottom of the page or email me at marlo(at)creativeartsconsulting.com and I'll get back to you ASAP! Thanks!

What will we talk about in our 1/2 hour phone evaluation?

The purpose of this complimentary time is for us to get to know each other and decide whether I am the right consultant to help you with your creative business. Most of the time, I'll tell you a little more in-depth about my background and then I'll ask you a bunch of questions related to your business to see if my knowledge will be helpful for you. At the end of the 1/2 hour, I will generally pause and ask if you want to continue talking for another 1/2 hour to an hour "on the clock" which is billed at $90 per hour (billed in 15 minute increments). You are not required to extend our discussion the same day and are welcome to decline the offer!

What happens after the 1/2 hour phone evaluation?

After our consultation call, if you'd like to continue our conversation, we'll set up a day and time to talk more in-depth about your business. I'll give you a list of things to prepare for our appointment and then we'll schedule our next chat so we can dig in and get you moving toward your next best step!

Is there a lot of follow up after our appointments?

My specialty is helping you get to your Next Best Step. To be quite honest, if you're looking for more of a "life coach" type consultant - one who checks in regularly and makes sure you're on task - you might be better off talking to another consultant. I am really the most helpful as the person you call when you feel like you need help figuring out what to do next. Whether that is something big like, "Am I ready to do a trade show?" to something closer like, "Is my branding going in the right direction?" Throughout your journey, you'll come up against some road blocks - some big, some small. I can help you discover what those blocks are all about then give you some motivation and traction to propell you to the next stage of your journey as a creative entrepreneur! I consider each session a stand-alone session. One that shines some light on the path ahead. You then go forward and when you reach another crossroad, I'll be right here to help you figure out which direction is the right one for you!